Quality Technician

Department:              Quality

Reports to:                 Quality Director

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Position Summary


Perform inspections, testing and analysis of products and processes which directly impact the quality of the products produced or are acquired for and supplied to Zapp Packaging’s customers.   This includes raw material, in-process, final product and document inspections.  Support Zapp Packaging’s Quality Management System by consistently and efficiently following and evaluating the quality requirements per procedure in compliance to customer, Zapp and ISO 9001 standards. 




Customer Satisfaction


Consistently make decisions demonstrating regard for our customer.

Quality Technician

Perform line clearance checks on equipment before setup. 

Accurately perform and document final inspection activities in accordance with procedural requirements which include reviewing job specifications and verifying copy, case counts, and label content. Consistently make decisions demonstrating regard for our customer. 

Clearly communicate quality issues, defects or shortages to key personnel and properly segregate affected product. 

Provide clear status by attaching the proper forms to product (e.g.; Hold, WIP). Electronically places product on hold in the database as appropriate. 

Perform rework and sorting activities as appropriate. 

Perform routine visual and mechanical inspections and testing on in-coming, in-process and final assemblies. 

Initiate Non-conformances, as appropriate, and can assist in researching root cause analysis of both internal non-conformances (NCR’s) and customer complaints. 

Familiar with the use all inspection techniques and testing instruments, including scanning spectrophotometer, densitometers, rub-tester, bar code scanner, weigh count scales, and score bend tester. 

Can apply statistical techniques (e.g. sampling plans, Pareto charts, Cause and Effect diagrams), interprets results and recommends appropriate actions to achieve optimum quality. 

Assist in validations of processes and equipment, where needed. 

Adhere to and promote compliance to ISO 9001, safety, quality standards and company procedures and immediately reports any nonconformance to supervision. 

Consistently attentive to product quality throughout the process. 

Read and follow documented procedures, job tickets and specifications accurately.  If procedures or instructions are unclear, immediately bring the documentation to the attention of supervision. 

Back-up Lead Packer to perform “form and function” testing. 

Release product after the successful completion of the final inspection and testing, provide approval for movement of released product, and close-out job tickets. 

Print labels as needed. 

The ability to write routine reports, correspond and speak effectively with customers, auditors, employees and management.

Essential Job Functions


Understand and follow all safety rules. 

Ability to multi-task to meet customer delivery dates. 

Willingness to work overtime, and cross-functionally assist in assigned functions, as needed. 

These Essential Job Functions are not intended, and should not be construed, to be all-inclusive lists of responsibilities, skills, efforts or working conditions associated with this job.  While these Essential Job Functions are intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from jobs and to assign other duties as necessary.